Vision & Mission

The Ocean House, with its unique sense of history and place, is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant atmosphere.

Our greatest asset, and the key to our success, is our people. We believe that true world-class status is only achieved when a resort combines the traditions of its local community with exceptional personal service.

We believe each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contributions and importance.

Ocean House Vision

To have our properties be known as among the premier luxury destinations in the world; to create personal experiences for our guests which they will treasure for a lifetime; and to be the destination of choice for our discerning guests, members, associates, communities, and investors.

Ocean House Mission

Practicing the Art of Hospitality The Ocean House, with its unique sense of history and place, is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant setting.

Our Values

Pursuing this mission is a dedicated team of talented individuals. Knowledge and passion for exceptional, personalized service are the foundation upon which our experience is built.

Excellence
We perform at extraordinary levels. We are professional in our appearance, language, and behavior.

Tradition
We embrace and reflect the heritage and traditions of our location.

Service
We consistently anticipate and are responsive to, the expressed and unexpressed wishes and needs of our guests.

Empowered
We exercise good judgment and take action to create unique, memorable and personalized experiences for our guests. We own and resolve guest problems brought to our attention.

Innovation
We continuously seek opportunities to apply creativity and improve our service and product.

Teamwork
We create an environment of lateral service so that the needs of our guests and each other are met.

Growth
We encourage every individual’s contribution, personal growth, and importance to the company.

Integrity
We treat everyone with dignity and respect at all times. We do what we say we will do and are honest and fair.

Community
We will take an active role in service to our community.

Success
We are committed to the collective success of the Ocean House.